Delivery & Returns Policy
Ballot Shipping and Delivery
The shipping costs will be calculated using the address entered on the registration form and added to the price of your bottle(s). All purchases made through the ballot system are non-refundable. In the case of loss or breakage, we will be unable to replace your bottle(s) but may be able to refund you. Any lost bottles or breakages will be examined on a case by case basis. In recent years of shipping whisky, we have had very few consignments lost or broken.
Orders will be shipped via our courier to UK addresses, we will use the information provided on your registration form to make delivery. Please make sure this information is correct before entering.
Please note: 'UK Mainland' means all postcodes not considered: 'Scottish Highlands and Islands,' Northern Ireland, Isle of Wight, Isle of Man, Channel Islands or Scilly Islands, by DPD's classifications. More information as to which postcodes are classified as 'Scottish Highlands and Islands' can be found HERE. Unfortunately, these regions have different courier costs associated with them.
You will receive an email notifying you when your pre-order purchase is ready to dispatch and/or collect. Please be aware that dispatch/collection dates may change on pre-order items due to the nature of our production process.
For collection information please CLICK HERE.
Our standard deliveries are made during normal business hours Monday - Saturday and will be delivered within 2-3 workings days. We will not deliver on Sundays or Bank Holidays.
Please note we are unable to deliver to certain address types including PO BOX addresses.
Please be aware if you purchasing alcoholic goods from our website you must be over the legal drinking age in your country of residence. Items will not be delivered and left with persons under this age.
You will receive email notifications when your order is on its way to you. If you wish to provide us with a mobile number you will also receive text alerts about your order and instructions on how to change the delivery time if necessary.
"What shall I do if my goods arrive damaged/faulty?" - We pack every order as carefully as possible to ensure your order arrives in a perfect condition. If your goods are damaged/faulty upon receipt please email us at your earliest convenience - firstname.lastname@example.org with photo evidence if possible and we will do what we can to correct the problem.
"What shall I do if I change my mind about my order?"- You the have the right to cancel any order you have made unless your order has been processed and dispatched where we are unable to withdraw your order. If you change your mind about your order after you have received it, you have the right to return the goods within 14 days of purchase.
To return an item and/or the whole of your order, please send it to:
The Shop Manager, Spirit of Yorkshire Distillery, Unit 1 Hunmanby Industrial Estate, Hunmanby, North Yorkshire, YO14 0PH.
You are responsible for paying shipping costs and we recommend you send the goods back to us recorded delivery. We will not refund any shipping costs incurred for returning items to us.
Once we have received your returned goods and they appear as new, we will send you an email confirmation and process your refund. Please be aware that we are unable to refund your order on to a different card than the one used at check out. We will only offer a refund on your order so long as the goods are returned to us in the original packaging and remain unopened, and are in a re-saleable condition.
"I live in Europe and would like to purchase one of your products, do you ship overseas?" - Due to current trade restrictions, our couriers have had to suspend European deliveries for the time being. We hope this will be resolved soon and will update our website when we have more news.
If you have selected the collect in-store delivery option, for more information CLICK HERE
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