Thank you for your recent order, please see below for further information relating to the product(s) you have purchased.
DISTILLERY OPEN DAY 2019.
For this event your order reference on your booking confirmation email acts as your ticket. We do not send/post out physical tickets. Please make sure you bring this with you on the day as you will be asked for this upon arrival.
Gates will open at 12pm and you will have access to the distillery throughout the day until 8pm. Parking is free and we have capacity for up to 50 cars onsite with ample on street car parking too. For those driving, drivers packs will be available for a small fee. Hunmanby train station is situated less than 0.2 miles away and trains will be running regularly from Scarborough and Bridlington every hour from May 2019. For up to date timetables click HERE.
Please note there are certain parts of the distillery that are not suitable for wheelchairs or mobility scooters. We have limited disabled parking available so please inform a member of staff upon arrival if this is required.
We operate a Challenge 25 policy at the distillery so please ensure you bring photographic ID. If you are lucky enough to look under the age of 25 and you do not have ID with you, unfortunately you will be refused the sale/consumption of alcohol. Valid ID includes driver's license and/or passport.
You will receive an email notifying you when your pre-order purchase is ready to dispatch and/or collect. Please be aware dispatch/collection dates may change on pre-order items due to the nature of our production process.
For collection information please click here.
For delivery information please click here.
ITEMS FROM OUR ONLINE SHOP.
If you have purchased items from our online shop including merchandise or whisky, we will send you another email when your order has been dispatched. If you have any queries relating to your order please refer to our delivery & returns policy by clicking here.
If you have purchased a gift voucher you will receive this in a separate email within 48 hours of the purchase date. The voucher is sent in the form of an E-voucher which you can print off and give to the recipient or forward on to them.
DISTILLERY TOUR TICKETS.
We recommend that you arrive at the distillery 15 minutes before your allocated time slot and proceed to the front desk. We operate a "Challenge 25" policy so if you are fortunate enough to look under the age of 25 please ensure you have photographic ID present as you may be asked for proof of age.
There are parts of the distillery with mezzanine flooring which are unsuitable for high heeled shoes therefore we would advise you wear/bring suitable footwear for the tour. If you have any mobility issues or struggle to stand for a period of time, please contact the distillery team prior to your visit, so we can advise you further about the tour.
Please note, we do not post out physical tour tickets. The order reference on your booking confirmation email will act as your tickets so please bring this with you, or make a note of your order reference code.
EVENTS AT THE DISTILLERY.
Please arrive at the distillery 10-15 minutes prior to the event starting so that we can account for you and find your seats. If you have booked tickets for an event which includes food, please contact us if you have any dietary requirements that we should be aware of, prior to the event.
Again, for events at the distillery we do not post out physical tickets. The order reference on your booking confirmation email will act as your tickets so please bring this with you, or make a note of your order reference code.
Once again thank you for your order, if you have any queries please contact us on firstname.lastname@example.org