Thank you for your recent order, please see below for further information relating to the product(s) you have purchased.
You will receive an email notifying you when your pre-order purchase is ready to dispatch or/collect. Please be aware dispatch/collection dates may change on pre-order items due to the nature of our production process.
For collection information, click here.
For delivery information, click here.
ITEMS FROM OUR ONLINE SHOP
If you have purchased items from our online shop for delivery, including merchandise or whisky, we will send you another email when your order has been dispatched. If you have any queries relating to your order please refer to our Delivery & Returns Policy.
If you have purchased a gift voucher you will receive the voucher in a separate email within 48 hours of the purchase. The voucher is sent in the form of an E-voucher which you can print off or forward to the recipient.
DISTILLERY TOUR TICKETS
We recommend that you arrive at the distillery 5 minutes before your allocated time slot and proceed to the front desk. We operate a “Challenge 25” policy so if you are fortunate enough to look under the age of 25 please ensure you have photographic identification present as you may be asked for proof of age.
There are parts of the distillery with mezzanine flooring which are unsuitable for high heeled shoes therefore we would advise suitable footwear for the tour. If you have any mobility issues or struggle to stand for a period of time, please contact the distillery team, for more information please visit our Accessibility Page.
Please note, we do not post out physical tour tickets. The order reference on your booking confirmation email will act as your ticket so please make a note of your reference code.
EVENTS AT THE DISTILLERY
Please arrive at the distillery 10-15 minutes prior to the event starting so that we can account for you and find your allocated seats. If you have booked tickets for an event which includes food, please contact us if you have any dietary requirements that we should be aware of prior to the event.
Again, for events at the distillery we do not post out physical tickets. The order reference on your booking confirmation email will act as your tickets so please make note of your reference code.
Thank you for your order, if you have any queries please don’t hesitate to contact us on firstname.lastname@example.org or call us on 01723 891758.