FREQUENTLY ASKED QUESTIONS.
Q. Do I have to pre book a distillery tour?
A. To avoid disappointment we ask that you book a tour in advance either via our website or by telephoning our distillery team on: 01723 891758. Spaces and tours are limited and we cannot guarantee walk in visitors will be able to book on arrival.
Q. How long does a distillery tour last?
A. A distillery tour will take approximately 1 hour.
Q. I don’t have a printer to print my ticket confirmation, what shall I do?
A. Don’t panic, so long as you have a note of your confirmation number either in an email on your phone or just written down, you will be fine.
Q. I am disabled, can I participate in a tour?
A. We welcome all visitors to participate in a tour however because we are a working distillery, we regret that there are some parts of the tour that are not disabled friendly. If you have any concerns, please contact our distillery team on: 01723 891758 prior to booking. We do however have disabled access to the coffee shop along with restrooms and on site parking.
Q. I have booked a tour but can no longer make it on that day or at that time, can I change it or get a refund?
A. Please contact our distillery team on 01723 891758 at your earliest convenience if you can no longer attend the tour you have booked. We are open 7 days a week between 09.00 hours and 17.00 hours. We will make every effort to re-arrange the tour you have booked to a more convenient time, however unfortunately, tour tickets are non-refundable.
Q. Do I need to bring ID to a tour?
A. Here at Spirit Of Yorkshire distillery we operate a strict “challenge 25” policy, if you are lucky enough to look under the age of 25 we reserve the right to ask for proof of age upon arrival. Accepted forms of identification include passport and driver’s license. If you do not have either of these forms please refer to the Challenge 25 website: http://www.challenge25.org/proving.html
Q. Can I take photographs during the tour?
A. To abide by health and safety regulations we ask all visitors to switch all electronic devices off and to not take photographs. Photographs can only be taken from the viewing windows which are upstairs in the Pot Still Coffee Shop.
Q. I have a party of 10 or more wanting to participate in a tour, what is the best way to book?
A. If you are a large group of people (normally 6 or more) interested in booking a tour please call our team directly on: 01723 891758.
Q. What do you recommend as appropriate footwear?
A. When booking a tour, we advise all of our visitors to wear flat shoes to the distillery. Some parts of the distillery have mezzanine stairs which are not suitable for heels.
Q. What are your opening times?
A. The Pot Still Coffee Shop and the Distillery Shop is open from 9.30am until 5pm Monday to Saturday and 10am until 3pm on Sunday. Distillery tours start from 10am daily on the hour, with the last tour running at 4pm, on a Sunday the tour times are 12pm and 2pm.
Q. Do you have disabled facilities?
A. Yes, we have a lift accessing all floors, ramps, disabled restrooms and disabled parking available.
Q. Are children allowed?
A. Children are welcome to the distillery but must be accompanied by an adult at all times. Children under the age of 6 however cannot participate in a tour but are more than welcome in the coffee shop and the visitor centre. Persons under the age of 18 may not participate in the tasting session of a distillery tour and will be refused purchase of alcoholic items. Tour tickets are discounted for under 18s.
Q. Are you accessible by public transport?
A. We are 0.2 miles away - so less than a 5 minute walk from Hunmanby railway station which is accessible from Hull, Bridlington and Scarborough. You can also catch the number 121 bus from Hull, Bridlington or Scarborough which stops in the middle of Hunmanby village. From there, we are 1 mile down the road, so approximately a 15 minute walk.
Q. Do you have on site parking?
A. We do! We have parking for up to 50 cars and a designated area for motorcycles and bicycles to the back of the distillery and it is free!
Q. Do you allow dogs?
A. We love dogs but unfortunately we cannot allow dogs into the distillery other than guide dogs.
Q. Do you offer gluten-free products in your coffee shop?
A. We are proud to offer gluten-free alternatives and are always on the look-out for something new, please ask a member of staff for recommendations.
Q. Do you cater for people with allergies?
A. Yes, we offer alternatives where we can and are always looking for new ideas and products to offer our customers.
Q. Do you do take away food and drink?
A. Yes, if you are in a hurry we have takeaway cups and boxes for food & drink on the go.
Q. What payment methods do you accept?
A. On our website you can pay via debit/credit card or via PayPal. We regret to say we do not accept American Express and apologise for any inconvenience this may cause.
Q. The goods I have received from you have arrived damaged, what shall I do?
A. Oh no! If this is the case please get in touch with us right away and we will get this rectified as soon as possible.
Q. I have made a mistake when placing an order on your website, what shall I do?
A. Don’t worry, please contact us as soon as you can in order to rectify this. Please note that we are unable to change details of an order after dispatch. Contact our distillery team on :01723 891758.
Q. When can I expect my items to arrive?
A. Please refer to our Delivery & Returns page for queries relating to your order.