Delivery & Returns

DELIVERY INFORMATION.


Our standard deliveries are made during normal business hours Monday - Saturday, and will be delivered within 2-3 workings days. We will not deliver on Sundays or Bank Holidays.

 For Christmas orders, please ensure you place your order before Thursday 21st December 2017 to ensure delivery before Christmas Day.

Please note we are unable to deliver to certain address types including PO BOX addresses.

For international sales, please call the distillery on: 01723 891758.

For orders over £30 a signature is required upon delivery. Please be aware if you purchasing alcoholic goods from our website you must be over the legal drinking age in your country of residence. Items will not be delivered and left with persons under this age.

What shall I do if my goods arrive damaged/faulty?

We pack every order as carefully as possible to ensure your order arrives in a perfect condition. If your goods are damaged/faulty upon receipt please contact us at your earliest convenience via email; info@spiritofyorkshire.com or phone; 01723 891758.

What shall I do if I change my mind about my order?

You the have the right to cancel any order you have made, unless your order has been processed and dispatched where we are unable to withdraw your order. If you change your mind about your order after you have received it, you have the right to return the goods within 14 days of purchase.

To return an item and/or the whole of your order, please send the them to:

Unit 1 Hunmanby Industrial Estate, Hunmanby, North Yorkshire, YO14 0PH.

You are responsible for paying shipping costs and we recommend you send the goods back to us recorded delivery. We will not refund any shipping costs incurred for returning items to us.

Once we have received your returned goods and they appear as new, we will send you email confirmation and process your refund. Please be aware that we are unable to refund your order on to a different card than the one used at check out.  Please note, we will only offer a refund on your order so long as the goods are returned to us in the original packaging and remain unopened, and are in a re-saleable condition.

We regret to inform that we are unable to offer exchanges.

Distillery pick up - If you would like to collect your order from the distillery and avoid any delivery charges, please select 'no delivery' on check out. You can collect your order the next day. Please ensure you have your order reference number as well as proof of ID when you collect.

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