DELIVERY & RETURNS.

DELIVERY INFORMATION.


PRE-ORDER PURCHASES.

You will receive an email notifying you when your pre-order purchase is ready to dispatch and/or collect. Please be aware dispatch/collection dates may change on pre-order items due to the nature of our production process.

 

For collection information please click here.


Our standard deliveries are made by DPD during normal business hours Monday - Saturday, and will be delivered within 2-3 workings days. We will not deliver on Sundays or Bank Holidays.


Please note we are unable to deliver to certain address types including PO BOX addresses.


Please be aware if you purchasing alcoholic goods from our website you must be over the legal drinking age in your country of residence. Items will not be delivered and left with persons under this age.


You will receive email notifications from DPD when your order is on its way to you. If you wish to provide us with a mobile number you will also receive text alerts about your order and instructions on how to change the delivery time if necessary. To track your order please visit theDPD website or download the tracking app here.


What shall I do if my goods arrive damaged/faulty?

We pack every order as carefully as possible to ensure your order arrives in a perfect condition. If your goods are damaged/faulty upon receipt please email us at your earliest convenience - shop@spiritofyorkshire.com with photo evidence if possible.


What shall I do if I change my mind about my order?

You the have the right to cancel any order you have made, unless your order has been processed and dispatched where we are unable to withdraw your order. If you change your mind about your order after you have received it, you have the right to return the goods within 14 days of purchase.

To return an item and/or the whole of your order, please send it to:

The Shop Manager, Spirit of Yorkshire Distillery, Unit 1 Hunmanby Industrial Estate, Hunmanby, North Yorkshire, YO14 0PH.


You are responsible for paying shipping costs and we recommend you send the goods back to us recorded delivery. We will not refund any shipping costs incurred for returning items to us.


Once we have received your returned goods and they appear as new, we will send you email confirmation and process your refund. Please be aware that we are unable to refund your order on to a different card than the one used at check out. We will only offer a refund on your order so long as the goods are returned to us in the original packaging and remain unopened, and are in a re-saleable condition.

 

 

I live in Europe and would like to purchase one of your products, do you ship overseas?

Good news, yes we do ! We are happy to deliver our products all around Europe.

You can find out about the exact cost of shipping your order by adding your selected items to your basket, going to the checkout and selecting your destination country.

 

If you live outside Europe, don't panic ! Get in touch with us to find out more about the shipping cost and process.

We always try our very best to arrange international deliveries for all orders.

 


If you have selected the collect in store delivery option please click here for more information.


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